Refund policy

We offer a 30-day return window — you have 30 days after receiving your item to request a return.

Because our sleeves are worn in direct contact with your baby's skin, we can only accept returns of items that are unworn, unwashed, and in their original packaging with tags. This keeps every product we ship hygienically sound for the next family. You'll also need the receipt or proof of purchase.

To start a return, contact us at noscratchbaby@gmail.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping — Customers are responsible for return shipping costs, unless the item arrived defective or damaged, or we made an error with your order.

Damages and issues — Please inspect your order upon reception. If an item is defective, damaged, or incorrect, email a photo to noscratchbaby@gmail.com within 14 days of delivery and we'll replace it free of charge.

Exchanges — Need a different size or color? We're happy to exchange within the same 30-day window — email us and we'll walk you through it.

Refunds — We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Banks and card issuers may take additional time to post it. If more than 15 business days have passed since approval, contact us.